Woolly Chic Designs

Our Policies

Privacy Policy

Your privacy is important to us and Woolly Chic Designs is committed to ensuring that your privacy is protected.

Your information

When you purchase something from our store we collect the personal information you give us such as your name, address and email address and only use this information to fulfil your order.

If you contact us using the contact form on our website or by email, we will only use your email address to reply to your query. We will not add you to our email newsletter list without your explicit consent via our email list sign up form.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, this implies that you consent to our collecting this information and will only use it for that specific reason only.

Disclosure

We will only disclose your personal information if we are required by law to do so.

We will never sell, distribute or lease your personal information to third parties.

Newsletter

If you choose to sign up for our newsletter we will only ask for your name and email address. As we use MailChimp to deliver our newsletter, it is easy for you to manage your preferences or unsubscribe from the list at any time by clicking on the links that are provided in every email newsletter.  Access to our newsletter mailing list is password protected.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information  at any time, by emailing us at helen@woollychicdesigns.co.uk or by writing to:

Helen Ingram
20 The Paddock
Hitchin
SG4 9EF

Making a Purchase

When you make a purchase from us we will receive your name, address and email address. Online payments are processed by PayPal.  We receive email confirmation of orders and payments, but no bank details.

We only hold personal information (e.g. name and contact details) for the purposes of accounting, processing an order, or if you have asked us to add you to our email newsletter list.

Cookies & Google Analytics

Woolly Chic Designs’ website and blog are hosted on servers based in the UK. We use WordPress services and Google Analytics to view statistics about users’ activity on the site to monitor and report on the effectiveness of the site and help us improve it.

WordPress use cookies to count page visits and the approximate location of visitors and also to hold information about your shopping basket, to remember who you are so you don’t need to log in each time you visit us and to manage payments.

Some of the information gathered about you on this site is gained in a statistical manner for our use only and is collected by Google Analytics. This helps us see how customers use the site and improve the shopping experience we offer.

Data will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.

You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies.

Shop Policies

Description of Products

We make every effort to provide accurate and helpful information to our customers

Shipping

We strive to dispatch orders as quickly as possible, usually posting orders out within working 2 days.

All UK orders are sent by First Class Royal Mail and usually arrives within one to three working days after dispatch, however UK post can take longer.

If you would like to order from outside the UK, please email helen@woollychicdesigns.co.uk for the individual country’s postal charges.  Payment for non-UK orders can be made via a PayPal invoice and customers will therefore, need to have a PayPal account.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Woolly Chic cannot  be responsible for delays due to customs.

Returns & exchanges

We want you to be satisfied with your order, and are happy to accept returns if you change your mind.

To return an order please contact me within 14 days of delivery and ship the items back within 21 days of delivery.

Please pack your undamaged, unused and re-saleable item either in the original packaging, or appropriate new packaging.

Post it back to us, making sure to obtain a proof of postage. In the event of the returned product going missing in transit, it is your responsibility to pursue your postage provider for compensation as the product is legally yours until a refund is issued.

Once we have your order back, we will issue a refund the cost of your original order excluding postage and using the original payment method.

Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Digital Patterns

If you are buying a PDF downloadable pattern, this will be emailed to you with 24 hours of purchasing the pattern.  However, once sent, you cannot then cancel the order or return the pattern, unless there is a problem or fault with downloading the pattern.

Digital patterns cannot be copied, distributed, modified, adapted or used in any way other than its intended purpose.

As with all Woolly Chic patterns, digital patterns may only be used for your personal use and not for commercial or retail purposes.

Any other Questions?

If you have any questions, comments or requests concerning our Privacy or Shop Policies or if you have any requests concerning your personal information, please do not hesitate to contact me.

Also if you have any questions or problems with an order my email address is helen@woollychicdesigns.co.uk

 

 

Policies updated on 15th May 2018